Return Policy

ANCHORAGE RETURN/REFUND/EXCHANGE POLICY


Thank you for shopping at Anchorage Medical Equipment and Supplies, LLC.


We apologize if you are not entirely satisfied with your purchase, we are here to help!!!


If you are in need of a return or a refund, please submit a Return Request Form or contact a member of our Customer Care Team within 30 days of delivery and we will work with you quickly to resolve the issue.


Refunds are available on merchandise (not used, worn or altered) in its original packaging and condition within 30 days of purchase. Item(s) must be accompanied by the original order slip. Refunds are issued through the original method of payment. Some items may incur a 15% restocking fee, which will be deducted from the original purchase price. Certain items are non-refundable and non-returnable due to sanitary regulations.

ALL items that are special ordered or customized are non-refundable.


PROCEDURE FOR RETURNING AN ITEM

Complete and Submit a Return Request Form. You will then be issued a Return Merchandise Authorization via email within 48 hours. Follow additional instructions provided in the email for prompt processing of your return request. It's that simple!!!


Refunds are processed within 7-10 business days after the merchandise is received at the designated return location. Once returned merchandise is received, the item(s) will then be inspected and processed. Refunds will be issued via the original method of payment. Funds will be made available according to your card issuer's policies.


Again...Thank You for Your Patronage!!!