FAQ

GENERAL QUESTIONS

Q: What are your business hours?

A: Our Customer Service Care Team is available Mondays through Fridays 8am to 5pm CST (excluding holidays) Our website is available 24 hours a day/7 days a week/365 days a year (366 on leap year).

Q: How do I contact a team member of Anchorage Medical Equipment & Supplies?

A: You may reach a member of our team by Telephone, Email, or Mail. (See Contact Us Page). Messages received after 5:00pm will be addressed on the following business day.

Q: Do you have a physical store?

A: Currently, we do not have a physical store. All orders are placed online or with a customer service representative.

Q: How can I place an order?

A: You may contact  a member of our Customer Care Team at 1 (800) 981-8991 for assistance (Mondays-Fridays, 8am-5pm CST, excluding holidays) or visit our online store anytime at www.anchoragemedicalsupplies.com

Q: Do you offer tall, petite, and plus sizes?

A: Our online store does offer tall, petite, and plus sizes. However, NOT every style or brand have all sizes available. Please check your purchase selection for size availability.

Q: What if I do not see a product I am interested in on your website?

A: Visit our website at www.anchoragemedicalsupplies.com, click on the Contact Us link and submit a product inquiry.

Q: Do you offer embroidery services?

A: Currently embroidery services are ONLY available for group purchases. Contact a member of our Marketing/Sales Team for additional information.

Q: Is shopping online at Anchorage Medical Equipment & Supplies safe?

A: Yes it is. We are equipped with VISA PCI Certified Security and a 256-bit SSL encryption.

Q: Do you rent, sell, or exchange my email address?

A: We NEVER sell, rent or exchange email addresses.


Payments

Q: What forms of payment will be accepted for purchases?

A: We accept Visa, Mastercard, American Express, Discover and Paypal.

Q: Can I order online without a credit card?

A: Yes you may. Paypal may be used as a safe, secure form of payment for online purchases.

Q: Do you accept Medicare/Medicaid as forms of payment?

A: Unfortunately, we DO NOT accept any insurance plans at this time.

Q: Are taxes added to the purchases?

A: Taxes will ONLY be applied to purchases made within the state of Texas. No taxes will be assessed to residence outside of the state of Texas.

Q: Does Anchorage Medical Equipment & Supplies process insurance claims?

A: Not at this time. Although claims are not processed by Anchorage Medical Equipment & Supplies, the equipment/supplies purchased through Anchorage may be submitted directly to your insurance provider for consideration of reimbursement. Anchorage Medical Equipment & Supplies make no guarantees concerning insurance reimbursement. Reimbursement is solely at the discretion of your healthcare insurance provider. If you have any questions concerning insurance reimbursement, please contact your healthcare insurance provider directly.


Shipping

Q: Where do you ship to?

A: Anywhere in the U.S.

Q: How are shipping charges calculated?

A: Shipping charges are calculated based on your item(s), weight, and shipping destination and may vary by the carrier.

Q: Do you offer free shipping?

A: Yes. *Free shipping applies to orders over $125 with total order weight 50 pounds or below, excluding freight shipping charges, if applicable.

Q: When will my order be shipped?

A: Orders are shipped on the same day (Mondays thru Fridays, except holidays) if order is placed by 2:00pm CST. Orders placed after 2:00 p.m. CST, will be shipped the next business day.

Q: What is my total delivery time?

A: Delivery times may vary depending on several factors, including but not limited to, your shipping address.  In most cases, the total delivery time is 1-3 business days.

 Q: Do you ship to P.O. Boxes?

A: We do not ship to P.O. Boxes.

Q: Can I use a different “bill to” and “ship to address”?

A: Yes.

Q: How do I track my order?

A: After placing your order, you will be provided with a tracking number via email. Log into your account for the most updated information.

Q: Why was my order shipped in multiple packages?

A: Items ordered from Anchorage Medical Equipment & Supplies may ship from more than one location, therefore your items may be shipped separately.

Q: What do I do if I never receive my order?

A: We apologize if your order does not arrive within the estimated delivery time frame. Most orders contain tracking information to confirm delivery status. If information is available for your package, please:

  • Track your order using the information provided in your shipping confirmation email, or

  • By logging in to My Account and selecting Order Status.

 

Returns/Refunds/Exchanges

Q: Does Anchorage Medical Equipment & Supplies accept returns?

A: Yes, we gladly accept returned items within 30 days of purchase that are unused and in its original package. Some items may incur a 15% re-stocking fee, which will be deducted from the original purchase price. Any items that are special ordered or customized are non-refundable.

Q: How do I return an item for refund?

A: Complete and Submit the Return Request Form which is found at the bottom of the homepage. You will receive an email containing details of the return process. Click here for return request form.

SEE FULL RETURN POLICY - Click here

Q: Can I ship my return items to the company's P.O. Box?


A: Returns are not accepted at our P.O. Box address. To avoid delays, please follow return instructions carefully and send returned items to the designated location provided in your email.

Q: How long will it take to receive my refund?

A: Refunds are processed within 7-10 business days after items have been received and inspected.

Due to sanitation regulations, certain items are non-refundable and non-returnable.


Warranties

Q:Do you provide warranties on your products?

A: All warranties are provided directly from the manufacturer.


Q: Does Anchorage Medical Equipment & Supplies repair equipment?

A: Unfortunately, we do not. Please contact your product manufacturer for information about repairs.